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Q&A

Q&A

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Q: What social media channels are you on?

A: You can find us on Facebook, X, Instagram, Youtube,Linkedin,and other social media platforms; follow us for the latest news and events.



Q: What should I do if I encounter a technical issue?

A: We will continue to improve the product usage and precautions on the website, and will also provide product instructions in the product packaging box for your detailed reference. If you still have technical problems that need to be solved, please contact our customer service staff and we will arrange for the technical support team to answer your questions.

Q: What are the working hours of customer service?

A: Our customer support team is available Monday to Friday, from 9 AM to 6 PM.

Q: How can I contact customer service if I have a question?

A: You can reach our customer support team via phone, email, or online chat.

Q: How do I request a return or exchange?

A: Please contact customer support with your order number and relevant information, and we will assist you in completing the return or exchange process.

Q: Can I return or exchange my item?

A: Yes, if you are not satisfied with the item within 30 days of receipt, you can request a return or exchange, provided the item is unused and in its original packaging.

Q: How long does it take for my order to ship?

A: Generally, our orders are processed within 24 hours, and the specific delivery time depends on the chosen shipping method.

Q: What types of delivery options do you offer?

A: We offer express shipping, standard delivery, and international shipping; specific options can be confirmed at checkout.